tag:status.one45.com,2005:/historyOne45 Status - Incident History2024-03-18T15:45:12-07:00One45tag:status.one45.com,2005:Incident/162405542023-02-22T16:24:36-08:002023-02-22T16:24:36-08:00One45/Nurture Single Sign On Partial Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:24</var> PST</small><br><strong>Resolved</strong> - The previously reported issue with Single Sign On has now been fully resolved. All schools and users are able to log in successfully.<br /><br />We appreciate your patience and understanding.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:55</var> PST</small><br><strong>Monitoring</strong> - The previously reported issue with Single Sign On has now been resolved. All schools and users are able to log in successfully.<br /><br />We appreciate your patience and understanding.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:54</var> PST</small><br><strong>Investigating</strong> - We are currently working on resolving an issue with Single Sign On which is causing problems with some schools and users being able to log into One45/Nurture.<br /><br />Thank you for your patience and understanding.</p>tag:status.one45.com,2005:Incident/110262772022-09-20T08:13:08-07:002022-09-20T08:13:08-07:00Analytics and MSPE Builder - partial outage<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Resolved</strong> - Our teams have been monitoring the temporary partial outage of service for Analytics and the MSPE Builder that occurred earlier this month and there have been no other issues, this is now resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:56</var> PDT</small><br><strong>Update</strong> - We continue to monitor the issue affecting Analytics and the MSPE Builder.<br /><br />Currently both are working as usual but if you are unable to access the usual places once logged into Analytics or the MSPE Builder please email support@one45.com.<br /><br />Thank you in advance for your patience and understanding as we work to resolve this matter.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:29</var> PDT</small><br><strong>Monitoring</strong> - The temporary partial outage of service that was affecting Analytics and the MSPE Builder has been resolved. We will continue to monitor the situation for the next 24-48 hours. We appreciate your patience and understanding during today's outage.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>08:43</var> PDT</small><br><strong>Investigating</strong> - We are experiencing a temporary partial outage of service for Analytics and the MSPE Builder. Our team is investigating and hope to have the issue resolved very soon. This outage does not affect One45.</p>tag:status.one45.com,2005:Incident/70328692021-05-18T12:16:05-07:002021-05-18T12:16:05-07:00Gateway Timeout Errors<p><small>May <var data-var='date'>18</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Resolved</strong> - Our team was able to quickly identify the root cause of the Gateway errors experienced by some One45 users around 11:50am PT today. <br /><br />Our team was rolling out a new version of some of our code libraries, and a conflict between the new library and server settings caused the issue. We will continue to monitor and investigate to prevent future issues from occurring but will close the active incident.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Investigating</strong> - We have instances of gateway timeout errors being reported. This is preventing some users from accessing One45.<br /><br />We are currently investigating the root cause of the errors and we will update again with more information as soon as possible.<br /><br />Sincere apologies to our clients for the access issues experienced.</p>tag:status.one45.com,2005:Incident/67329552021-04-13T06:00:02-07:002021-04-13T06:00:02-07:00One45 - 504 Gateway Errors<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Resolved</strong> - Our team has made updates with server configuration to address the intermittent connectivity issues. There have been no further 504 Gateway errors triggered since the final adjustment over 12 hours ago. We will continue to monitor closely and will now close the active incident</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:59</var> PDT</small><br><strong>Update</strong> - Immediate access issues (504 Gateway Errors) reported between 1:26PM PT and 1:50PM PT have been resolved. All sites are operational. We are still monitoring the server connectivity and investigating the root cause of the errors.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:45</var> PDT</small><br><strong>Update</strong> - Currently experiencing server connectivity issues as of 1:17PM PT. Our team is actively addressing the issue to resolve. Will update here again in 15 minutes.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues. There has been no downtime or reoccurrence of the connectivity issues so far today. All One45 systems remain fully operational.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:01</var> PDT</small><br><strong>Update</strong> - Our team has noted connectivity issues with AWS and is continuing to investigate. We will update with further information as it is available.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>04:58</var> PDT</small><br><strong>Monitoring</strong> - Over the weekend of April 10-11, 2021 beginning around 5PM PT (1PM ET) on Saturday, April 10th, we received reports of multiple 504 Gateway errors. This prevented some users from accessing One45 over the weekend hours intermittently. <br />We are currently investigating the root cause of the errors and we will update again with more information as soon as possible. <br /><br />Sincere apologies to our clients for the access issues experienced.</p>tag:status.one45.com,2005:Incident/57180392020-12-16T22:00:31-08:002020-12-16T22:00:31-08:00One45 Maintenance - Server updates - Dec 16-17, 2020<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>18:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> PST</small><br><strong>Scheduled</strong> - Upcoming scheduled maintenance notice: <br /><br />Wednesday, December 16th, 2020<br />6pm-10pm PST <br />7pm-11pm MT <br />9pm-1am ET <br />10pm-2am AT<br /><br />1pm-5pm AEDT<br />9am-12noon ICT<br /><br />Wed, Dec 16th - Thur. Dec 17th , 2020<br />10pm-2am IST<br />11pm-3am AST<br />1am-4am PKT<br /><br />A maintenance notice will be posted on the main log in page of your One45 site as of today until the maintenance updates are completed.</p>tag:status.one45.com,2005:Incident/57094622020-12-03T13:04:04-08:002020-12-03T13:04:04-08:00Full Support Site access currently not accessible<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> PST</small><br><strong>Resolved</strong> - The issue preventing some Administrative users from accessing the full One45 support site has been resolved. <br /><br />You should now be able to access the support site and view your support tickets.<br /><br />Thank you for your patience.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:28</var> PST</small><br><strong>Monitoring</strong> - We are monitoring the issue that prevented some Administrative users of One45 from accessing the tickets page through our Customer Support Hub. We will update this status as more information becomes available.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:28</var> PST</small><br><strong>Update</strong> - We are monitoring the issue that prevented some Administrative users of One45 from accessing the tickets page through our Customer Support Hub. We will update this status as more information becomes available.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:01</var> PST</small><br><strong>Investigating</strong> - We are aware of an issue with One45 admin users trying to access the Full Support Portal via One45 and their full ticket access. We are currently investigating. Please email support@one45.com directly if you have support issues in the meantime to trigger a ticket.</p>tag:status.one45.com,2005:Incident/38825322020-04-14T14:19:40-07:002020-04-14T14:19:40-07:00one45 Support Resources - please access the support site directly using the link below<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>14:19</var> PDT</small><br><strong>Resolved</strong> - We identified the source of the issue and the support tab is working normally again. Thank you for your patience.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Identified</strong> - While the issue with the support tab in one45 is being looked into we have made a change - now, when you click the support tab it will take you to the full support site. This way you're able to access support articles and log a support ticket as you usually would. We will update you again when the issue has been resolved. Thank you for your patience and understanding.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>07:58</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues with access to our support resources from within one45 via the Support tab. For direct access please connect here: https://one45software.na2.teamsupport.com</p>tag:status.one45.com,2005:Incident/33187602019-12-13T10:02:16-08:002019-12-13T10:02:16-08:00Sendout Issue overnight Dec 12/13<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:02</var> PST</small><br><strong>Resolved</strong> - The automated job that triggers nightly send outs (email reminders and To Do tasks/forms) did not complete over night last night (Dec 12 late evening hours or Dec 13 early morning hours). The issue that caused the overnight trigger to fail has now been resolved and will run normally overnight tonight (Dec 13 pm/Dec 14 am). <br /><br />If you require immediate updates for send outs today (Friday, Dec. 13th) please contact the Support Team using the ticket portal or by emailing support@one45.com.</p>tag:status.one45.com,2005:Incident/28578992019-08-14T05:42:37-07:002019-08-14T05:42:37-07:00Site slowness<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>05:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>15:34</var> PDT</small><br><strong>Update</strong> - This issues with site slowness have been resolved. We apologize for any inconvenience this may have caused you. Thank you for your patience.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>12:04</var> PDT</small><br><strong>Monitoring</strong> - We've identified and corrected some server configurations that were causing slowness when navigating around the one45 application. <br /><br />We believe the application performance is back to normal. We will continue to monitor the application performance throughout the day.</p>tag:status.one45.com,2005:Incident/20119402018-11-19T19:00:19-08:002018-11-19T19:00:19-08:00The one45 site will be down for maintenance on Nov 19 (for most clients)<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>19:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> PDT</small><br><strong>Scheduled</strong> - The one45 site will be down for maintenance on Monday, Nov 19 from approximately 10-11pm ADT, 9-10pm EDT, 7pm-8pm MDT, 6pm-7pm PDT. <br /><br />This will affect most of our clients. The following clients will not be affected:<br /><br />Saudi Commission for Health Sciences<br />Aga Khan University<br />Mohammed Bin Rashid Academic Medical Center, Dubai Healthcare City<br />University of Alberta<br />Dalhousie University<br />University of Saskatchewan<br />Memorial University<br />University of Western Ontario<br />Université de Sherbrooke</p>tag:status.one45.com,2005:Incident/20119262018-11-15T14:00:50-08:002018-11-15T14:00:50-08:00The one45 site will be down for maintenance for 3 clients (EU Datacenter) on Nov 16<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:29</var> PDT</small><br><strong>Scheduled</strong> - The one45 site will be down for maintenance on Friday, Nov 16 from approximately 12midnight AST-1am AST, 2am-3am PKT, 1am-2am GST. (Thursday, Nov 15 1:00PM-2:00PM PDT)<br /><br />This downtime will affect the following 3 clients:<br />Saudi Commission for Health Sciences<br />Aga Khan University<br />Mohammed Bin Rashid Academic Medical Center, Dubai Healthcare City</p>tag:status.one45.com,2005:Incident/20382302018-11-15T11:53:32-08:002018-11-15T11:53:32-08:00Assign Permissions page is displaying incorrect permissions<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Resolved</strong> - This issue has been fixed. You can resume using the Assign Permissions page. We apologize for any inconvenience this may have caused you.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:18</var> PST</small><br><strong>Update</strong> - We have determined the cause of the issue and are in the process of deploying a fix. We will provide an update once the deployment of the fix has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:22</var> PST</small><br><strong>Identified</strong> - Hello,<br />We are currently investigating an issue in relation to the one45 Assign Permissions page. This page is erroneously displaying that all users have all permissions. This is a display issue only, and is incorrect. All users have their currently assigned permissions. Our development team is working on resolving this issue as soon as possible. Please do not make any changes on this page at this time.<br /><br />We will provide a status update within the hour.</p>tag:status.one45.com,2005:Incident/17214772018-05-08T16:04:09-07:002018-05-08T16:04:09-07:00Reports \ Log Reports feature is loading a blank screen<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:04</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Investigating</strong> - There have been reports of the Reports \ Log Reports feature loading a blank screen rather than the expected reporting page. This issue is currently being investigated by the one45 development team. We appreciate your patience and understanding while we're investigating this issue.</p>tag:status.one45.com,2005:Incident/16917572018-04-16T15:38:43-07:002018-04-16T15:38:43-07:00Custom form search results emails are not sending<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>15:38</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Identified</strong> - We've identified an issue with the custom search form results not sending. When attempting to send an email from the custom search form results page you may be getting an "Sorry, the email failed" message.
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<br />Our developers are currently looking at fixes for these bugs and a future update to this incident will be posted to alert when the fixes have been implemented.</p>tag:status.one45.com,2005:Incident/16850042018-04-12T18:11:13-07:002018-04-12T18:11:13-07:00Slowness, problems logging in, timeout errors<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>18:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>08:07</var> PDT</small><br><strong>Monitoring</strong> - We've identified and corrected some server configurations that were causing slowness when logging in and navigating around the one45 application.
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<br />We believe the application performance is back to normal. We will continue to monitor the application performance throughout the day.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:20</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of server slowness, problems logging in, and system timeouts.</p>tag:status.one45.com,2005:Incident/15134962017-11-27T20:38:20-08:002017-11-27T20:38:20-08:00Data breach of some evaluations<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>20:38</var> PST</small><br><strong>Resolved</strong> - We have contacted all clients affected by this incident directly. We are putting together a follow-up incident summary report and will provide it to those affected as soon as possible.
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<br />There have been no new instances of the issue occurring since we implemented the fix on November 22nd.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Update</strong> - We are continuing with the thorough review of our logs. This will extend throughout the weekend and we expect to be in touch with the affected clients on Monday.
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<br />We have set up a process to monitor the system for this issue on an ongoing basis. There have been no new instances of the issue occurring since we implemented the fix.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:24</var> PST</small><br><strong>Update</strong> - We have monitored the system and there have been no further instances of the issue occurring since we implemented the fix so we feel confident the fix we put in place is working as expected. We are continuing to monitor the system regularly.
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<br />We are still thoroughly reviewing our logs to determine which clients and potential evaluations were impacted. We hope to reach out to all affected clients by the end of day tomorrow.
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<br />We will continue to update this page as we know more.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:39</var> PST</small><br><strong>Monitoring</strong> - A few hours ago we determined that a high priority incident that we have been investigating has impacted more than a single client. We were investigating a report that a user clicked on a link and was shown another user’s evaluation. We have narrowed down the area of the system where the problem initiated and believe that the issue stems from the setup of the load balancer in our server environment. We have implemented a fix that we believe will fully resolve the issue. We will continue to monitor the fix to verify that it has resolved the issue.
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<br />We are now reviewing our logs to determine the clients and users that have been impacted. We will directly contact the super admins of the impacted clients. On-premise clients have not been impacted by the incident.
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<br />We will continue to update this page as we know more.</p>tag:status.one45.com,2005:Incident/15108052017-11-22T12:36:28-08:002017-11-22T12:36:28-08:00Auto-Login Links Temporarily Disabled<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:36</var> PST</small><br><strong>Resolved</strong> - Through our investigation we determined that auto-login links did not cause the incident that we are investigating. We have re-enabled auto-links at institutions that use them. Please note: Any previously sent auto-login links were permanently disabled and will not work.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:05</var> PST</small><br><strong>Monitoring</strong> - Through our investigation we have determined that new auto-login links are not the root cause of the issue that we are investigating. We have re-enabled new auto-links. Any previously sent auto-login links have been permanently disabled and will not work.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>15:40</var> PST</small><br><strong>Investigating</strong> - one45 has invalidated all existing auto-login links and temporarily disabled the sending of auto-login links for all clients. This measure has been taken to prevent a potential issue that the one45 team is currently investigating. The issue has only impacted a single client and they have been contacted directly. More details will be posted via status updates as information becomes available.</p>tag:status.one45.com,2005:Incident/12457402017-05-18T14:09:36-07:002017-05-18T14:09:36-07:00one45 sites down<p><small>May <var data-var='date'>18</var>, <var data-var='time'>14:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:30</var> PDT</small><br><strong>Monitoring</strong> - All one45 sites are back up. We are currently monitoring the problem.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:13</var> PDT</small><br><strong>Investigating</strong> - Some one45 sites are currently down. We are experiencing issues with our hosting provider and working with them to resolve the problem as quickly as possible.</p>tag:status.one45.com,2005:Incident/12451512017-05-17T20:28:31-07:002017-05-17T20:28:31-07:00Intermittent site downtime<p><small>May <var data-var='date'>17</var>, <var data-var='time'>20:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing intermittent site downtime that is impacting some clients. We are working with our hosting provider to fix the issue as quickly as possible.</p>tag:status.one45.com,2005:Incident/11663892017-03-22T11:02:24-07:002017-03-22T11:02:24-07:00Login and eDoss Loading Issues<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:02</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:27</var> PDT</small><br><strong>Monitoring</strong> - We have put a fix in place to resolve the login and eDoss loading issues. We are now monitoring the issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with logging in and loading eDossiers. The issue is under investigation and we will post an update as soon as we have more information.</p>tag:status.one45.com,2005:Incident/10145492016-12-21T19:00:43-08:002016-12-21T19:00:43-08:00Dec 21st - Downtime 3pm to 7pm PST<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>19:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>15:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:45</var> PST</small><br><strong>Scheduled</strong> - The one45 site will be unavailable on Wed Dec 21st from 3:00pm PST to 7:00pm PST for maintenance.</p>tag:status.one45.com,2005:Incident/9824042016-11-20T01:00:34-08:002016-11-20T01:00:35-08:00Nov 19th - Downtime 9pm to 1am PDT<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:25</var> PST</small><br><strong>Scheduled</strong> - one45 will have short periods of downtime on Saturday November 19th between 9pm and 1am PDT due to system maintenance</p>tag:status.one45.com,2005:Incident/7631662016-09-12T10:20:00-07:002016-09-12T10:21:20-07:00Likert questions not showing all available options in the mobile app<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Resolved</strong> - Both Google and Apple approved the latest bug fixes to our mobile app on Saturday, September 10. Likert questions should now be displaying correctly in the mobile app. Please ensure you've updated the one45 mobile app to its latest version.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Monitoring</strong> - This bug has been identified and fixed. We have confirmed it was introduced with the latest version of the one45 app that was released on Wednesday, September 7th. Both Android and iOS apps have been rebuilt and are in the process of being approved by Google and Apple, respectively. We will give further updates when this bug fix becomes available for the iOS and Android platforms.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating an issue with likerts not fully rendering all options in evaluations viewed through the mobile app. At this time, it appears only likerts with "headers" (a.k.a. "spans") are effected. If you find you are effected by this bug, you can alternatively complete your evaluation forms using one45's web interface. This affects both iOS and Android users.</p>tag:status.one45.com,2005:Incident/5532832016-07-12T15:39:50-07:002016-07-12T15:39:50-07:00Mobile app crashing on new Android devices running Android 5.1 and 6.0<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:39</var> PDT</small><br><strong>Resolved</strong> - We've got feedback from users that this problem has been resolved with the latest version of the one45 app on Android.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Monitoring</strong> - Our team has rolled out a fix to the mobile app that should solve the crashing issue some devices are facing with the one45 mobile app. We are monitoring the situation to ensure things are back to normal.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Identified</strong> - We have identified the issue causing the app to crash, and are now in the process of testing our fix.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating reports of the one45 app crashing on some devices using Android 5.1 and 6.0</p>tag:status.one45.com,2005:Incident/5168932016-06-02T09:42:35-07:002016-06-02T09:42:35-07:00Evaluations completed via mobile app not triggering low performance flags<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Resolved</strong> - We have now contacted all schools affected by this bug. To ensure this doesn't happen again, we have audited the system for actions taken when evaluations are submitted to confirm these actions also happen during submission in the mobile app.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Monitoring</strong> - A fix was deployed today that ensures low performance flags are being triggered by mobile form submissions. In addition, we’ve retroactively applied low performance flags to all necessary evaluations submitted by the mobile app. While this issue was not widespread, one45 will reach out to all affected schools with more details.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>15:47</var> PDT</small><br><strong>Update</strong> - We've got a fix for this issue that is just being put through its paces. Once we are confident it works, our team will deploy the patch and retroactively apply low performance flags to evaluations previously submitted by the mobile app. We'll update you when this work is complete.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>16:19</var> PDT</small><br><strong>Update</strong> - Sorry a mistake was made for the subject of the incident. It's been updated to accurately reflect the issue:
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<br />Evaluations completed via mobile app not triggering low performance flags</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>16:17</var> PDT</small><br><strong>Identified</strong> - A bug has been identified where evaluations completed in the one45 mobile app are not triggering low performance flags for low scores.
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<br />The one45 development team is currently reviewing the issue and looking to implement a fix.
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<br />We are reviewing all of the assessments completed via the mobile app to identify if there are cases in which low performance flags should have been sent but were not. Any low performance flags that were not sent out when they should have been will be retroactively sent out as part of the resolution of this issue.
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<br />Once the issue has been resolved, super admins may be contacted so that they're aware of any evaluations affected and actions to be taken.</p>